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For me, the Sears identify is all about reliability and comfort. However the firm has had its justifiable share of bother in recent times, which left me questioning: Did the widespread retailer closures have an effect on the house guarantee service?
Whereas researching Sears Residence Guarantee evaluations, I found that the service does have its advantages, however I can’t suggest it total. There are just too many higher choices, which you’ll discover in our greatest residence guarantee roundup.
4.3
Score
Primarily based on our 23 level ranking system.
Month-to-month Price:
$49.99–$69.99
States Lined:
All 50 states
Our Most popular Residence Guarantee Alternate options
As we speak’s Home-owner recommends just a few residence guarantee corporations to our readers. Beneath you’ll see our newest solutions and their money-saving offers. You may also learn our assessment of the perfect residence guarantee corporations to be taught extra about these high picks.
Our Overview of Sears Residence Guarantee
Whole Rating: 86.5 / 100 factors
Sears’ status for reliability and comfort nonetheless shines by way of in its residence guarantee service. Not like different residence guarantee manufacturers, this firm employs its personal service techs. Which means you’re extra prone to get good service and not using a lengthy wait.
The supplier’s 180-day workmanship assure can be six instances longer than the typical, supplying you with loads of time to verify that every restore works. The item- and contract-specific protection limits are additionally increased than the trade common. So, you may nonetheless get the work accomplished beneath guarantee if a number of issues break through the protection interval.
So far as comfort goes, you solely need to sort in fundamental contact data to get a quote. Plus, the corporate has its personal “Residence Hub” app, which lets you request service on the go.
My analysis shortly revealed just a few massive drawbacks, although. In lots of elements of the nation, like Washington State, New Jersey, and Iowa, you solely have entry to equipment plans, not programs plans. You may solely view plan particulars and pricing by getting a quote. And the plans price greater than many comparable plans from different residence guarantee suppliers.
Rating: 98%
Like many residence guarantee suppliers, Sears permits you to choose the protection that fits your funds and supreme degree of service. The Complete Residence plan simplifies issues by letting you cowl 10 programs and 12 home equipment beneath one contract. Lower than one-third of the house guarantee suppliers reviewed by As we speak’s Home-owner supply related protection ranges.
What actually makes Sears Residence Guarantee stand out is its excessive protection limits. Most programs have a $5,000 restrict per declare, which earned the corporate our ‘Finest Programs Protection’ designation. Home equipment get practically as a lot safety, topping off at $3,000 per declare. The per-agreement protection restrict of $10,000 can be one of many highest accessible.
Houses in sure elements of the nation can’t get programs protection. However the web site doesn’t make that apparent. As an alternative, I solely discovered that out once I requested a quote. You can not view protection ranges and pricing for plans not supplied in your state, both. Complimentary heating and cooling preventative upkeep checks are nonetheless included within the appliance-only plans, although, which is a bit complicated.
Irrespective of the place you reside, not one of the plans cowl objects like roof leaks and digital units. That’s not totally unusual, however Choose Residence Guarantee does supply free roof leak protection with any guarantee. Different corporations like Liberty Residence Guard and American Residence Protect allow you to add protection for unusual objects.
Worse but, add-on protection is not accessible. If you’d like protection for central AC and heating, septic tank, or different non-compulsory objects, you’ll have to go along with a special firm, like First American Residence Guarantee.
Rating: 87%
The Complete Residence combo plan gives a number of protection for $70 monthly. For those who keep protection for the yr, you may stand up to $10,000 in elements and restore companies and solely spend $840 for the plan itself. A average $100 service payment for every service name applies, but it surely’s unlikely so as to add an excessive amount of to the full.
Reductions on different companies add to the worth of the plan. A 25% low cost applies to non-covered HVAC and equipment repairs carried out by Sears service technicians. Need to improve your property? Rent Sears Residence Enchancment and get a 12% low cost. For those who store at PartsDirect, you’ll get 15% off every buy. All of those advantages actually make Sears Residence Guarantee stand out versus different suppliers.
Cancellation just isn’t at all times simple, however there’s no payment. You could even get a prorated refund upon canceling in the course of a time period.
For an appliance-only plan, $50 monthly is reasonably steep. You will get related protection for less expensive from different residence guarantee suppliers like 2-10 Residence Guarantee and America’s 1st Alternative Residence Membership.
Rating: 81%
You may inform Sears Residence Guarantee honors your time. An prompt quote allows you to assessment the plans and pricing supplied in your space. For those who like what you see, signing up is simply as quick. You simply have to pick a plan and fill out the shape on the subsequent display to activate your guarantee.
When you’re signed up, the “Residence Hub” app permits you to file claims and schedule service calls utilizing your cellphone. Utilizing the app can save beneficial time sitting on maintain for customer support. Not many residence guarantee suppliers have branded apps, making Sears a strong selection if you must deal with your restore requests on the go.
Everytime you file a declare, the corporate sends out its in-house technicians inside 24 hours. This improves your probabilities of getting good service on an inexpensive timeline. Many different residence guarantee service suppliers use third-party distributors as an alternative, leading to various service high quality ranges. Typically you would possibly get nice service, and different instances it may not be practically pretty much as good.
Primarily based on my analysis, Sears Residence Guarantee doesn’t at all times hit the mark regardless of efforts to ship out certified techs. Whereas researching buyer evaluations, I discovered that many purchasers charge their expertise on a scale of impersonal to downright dangerous. Some clients say they’ve even ended up with out main programs and residential home equipment mounted for weeks to months and not using a resolution in sight.
Rating: 83%
Beforehand generally known as “The place America Outlets,” Sears was as soon as the go-to place for high-quality home equipment, residence items, garments, toys, and extra. Its model recognition is second-to-none, particularly for these like me who fondly keep in mind circling vacation must-haves within the Sears catalog.
Even the Sears Residence Companies division has a protracted monitor document of excellence, beginning with its inception in 1995. Regardless of Sears’ fall from grace, the corporate maintains its A+ Higher Enterprise Bureau (BBB) ranking in consequence. It’s additionally good that the corporate has zero energetic lawsuits, particularly contemplating its current development of unfavourable evaluations.
Up to now three years, Sears Residence Companies has had over 1,700 BBB complaints about its guarantee companies. That’s no less than 5 instances greater than the opposite main residence guarantee corporations. The ultra-low one-star scores on Yelp, Google, and different assessment websites inform the identical story.
Rating: 72%
When your property’s programs or home equipment malfunction, you positively don’t need to look forward to an answer. I’m joyful that Sears understands that and gives a fast and straightforward strategy to file a declare. You simply want to make use of the app or on-line portal to submit your request and even e-book your appointment proper then and there.
When you do this, a customer support agent ought to get again to you inside just a few hours. From my analysis, I’ve discovered that preliminary claims response instances not often ever exceed 24 hours. That is a lot sooner than the usual 48-hour response instances supplied by different suppliers.
The Sears assist crew works 24 hours a day, seven days every week, and twelve months a yr. So, you may get customer support and tech assist any time of the day or evening. Only some different residence guarantee corporations like Liberty Residence Guard additionally supply round the clock assist.
Though Sears techs arrive at your property shortly, the restore course of might really feel prefer it’s transferring at a snail’s tempo. That is very true when the corporate sends out diagnostic and restore technicians individually and often days aside.
Emergency restore service is exceedingly uncommon within the residence guarantee trade. However Alternative Residence Guarantee and The Residence Service Membership supply decrease 12-hour response instances, permitting you to get assist in a rush.
Opinions present that the primary Sears tech doesn’t at all times resolve the problem, however you need to name to allow them to know. There isn’t a follow-up from the assist crew to see how issues went. You’ll possible find yourself ready a number of extra days earlier than the subsequent tech reveals up.
And it doesn’t appear to matter if you happen to’re with out your fridge, central heating and air con, or solely bathroom. So, hold a backup restore professional on pace dial, for certain.
Rating: 100%
Guarantee protection is offered in practically each nook of the US. The one areas with out protection are Alaska, Vermont, and Puerto Rico.
With such widespread protection, Sears Residence Guarantee didn’t lose any factors on this space.
Prospects in Puerto Rico, Vermont, and Alaska can’t get any residence guarantee protection from this firm as a result of service exclusions.
Sears Residence Guarantee Plans and Protection Choices
Sears Residence Guarantee gives three plan choices, so you may customise the protection to your funds and repair wants. The plans cowl your home equipment, main residence programs, or each.
Right here’s an at-a-glance overview of the month-to-month price of every plan and its related service charges.
| Plan | Month-to-month Price | Service Charge |
| Equipment Plan | $50 | $100 |
| System Plan | $60 | $100 |
| Complete Residence Plan | $70 | $100 |
| HVAC Plan | N/A | $100 |
Equipment Plan: For those who don’t spare a dime in your home equipment, you might benefit from the peace of thoughts supplied by the Equipment Plan. This plan can vastly scale back your restore prices for high-end kitchen and laundry room home equipment.
System Plan: The programs plan is the best way to go when you have brand-new home equipment or really feel snug repairing them your self. This plan solely covers main programs in your house, together with your central air con and heating, plumbing, and electrical.
Complete Residence Plan: If you don’t need to depart something to probability, get the Complete Residence Plan. You’ll get pleasure from full protection of the most important programs and home equipment, permitting you to easily name for repairs each time one thing breaks.
HVAC Plan: Particulars about this plan are sparse presently, making me assume that it’s not extensively accessible. But when you may get it, this plan does present protection on your air con and heating programs, together with ductwork. It’s unclear if you happen to can join this plan by itself or if you need to get the appliance-only plan, too.
| Residence System or Equipment | Equipment Plan | System Plan | Complete Residence Plan | HVAC Plan |
| Electrical Programs | ||||
| Constructed-in exhaust, vent and attic fan | X | ✓ | ✓ | X |
| Ceiling fan | X | ✓ | ✓ | X |
| Doorbell and chimes | X | ✓ | ✓ | X |
| Storage door opener | X | ✓ | ✓ | X |
| Inside electrical strains | X | ✓ | ✓ | X |
| Most important breaker and fuse panel field | X | ✓ | ✓ | X |
| Heating and Cooling Programs | ||||
| Air conditioner | X | ✓ | ✓ | ✓ |
| Ductwork | X | ✓ | ✓ | ✓ |
| Heating unit | X | ✓ | ✓ | ✓ |
| Plumbing Programs and Equipment | ||||
| Taps and valves | X | ✓ | ✓ | X |
| Inside plumbing strains | X | ✓ | ✓ | X |
| Bogs | X | ✓ | ✓ | X |
| Water heater | X | ✓ | ✓ | X |
| Whirlpool bathtub motor and elements | X | ✓ | ✓ | X |
| Kitchen Home equipment | ||||
| Constructed-in microwaves | ✓ | X | ✓ | X |
| Cooktops/ranges | ✓ | X | ✓ | X |
| Dishwashers | ✓ | X | ✓ | X |
| Rubbish disposal | X | ✓ | ✓ | X |
| Ice maker | ✓ | X | ✓ | X |
| Immediate sizzling/chilly water dispenser | X | X | X | X |
| Fridges | ✓ | X | ✓ | X |
| Range/ovens | ✓ | X | ✓ | X |
| Laundry Home equipment | ||||
| Garments dryers | ✓ | X | ✓ | X |
| Garments washers | ✓ | X | ✓ | X |
| Roof | ||||
| Roof leak restore | X | X | X | X |
What Optionally available Add-ons Does Sears Residence Guarantee Provide?
Up till mid-June 2023, Sears Residence Guarantee had 15 non-compulsory objects you may add to your guarantee for an additional cost. All that modified with the entire overhaul of the corporate web site and repair agreements for brand new clients.
Now there’s no non-compulsory protection in any respect, except the corporate decides to supply the HVAC Plan as an add-on. And the Premier Improve Package deal that added all non-compulsory objects for an additional $120 a month can be gone. The corporate remains to be honoring present contracts, but it surely’s unlikely clients will have the ability to renew their add-on protection on the finish of the yr.
About two-thirds of the house guarantee corporations we’ve checked out supply add-on protection for 10 or extra objects. Solely HomeServe and now Sears skip the add-on protection choices altogether.
Does Sears Residence Guarantee Have Any Exclusions?
Almost each line merchandise within the Sears Residence Guarantee plans has exclusions that restrict the restore companies supplied by the technicians. Something listed as an exclusion could have a further cost to restore, though you get a 25% low cost if you happen to rent Sears techs anyway.
Examples of exclusions for every equipment or system are:
- Fridge: Constructed-in multi-media facilities, standalone icemakers and water dispensers, and wine chillers
- Washer and dryer: Steam nozzle and temperature booster
- Vary, oven, or cooktop: Glass or ceramic surfaces and cracked glass cooktops brought on by misuse or abuse
- Electrical: Lighting fixtures, wiring and cables for audio, video, or alarms, and overload safety and face plates
- Plumbing: Bathtubs, sinks, bathroom lids and seats, bidets, saunas and steam rooms, and issues linked to sewer strains previous the house’s basis or involving inaccessible cleanouts
- Storage door opener: Cables, springs, door, and door monitor
- Sump pump: Items within the crawlspace or exterior the property strains, transportable items, and back-up energy assemblies
Normal exclusions that will apply to your chosen system or equipment guarantee plan embrace:
- Routine upkeep and cleansing companies
- Objects already lined by different warranties, ensures, or insurance coverage
- Business grade home equipment and programs
- Objects already broken or damaged earlier than signing up for the plan
- Home equipment or programs and not using a mannequin or serial quantity
- Most home equipment or programs situated exterior or in an outbuilding
- Objects that have been improperly put in or maintained
You’ll find the precise exclusions listed within the phrases and circumstances. The samples haven’t but been up to date to mirror the current plan adjustments.
Does Sears Residence Guarantee Have Any Protection Limits?
Sears Residence Guarantee has a few of the highest protection limits within the trade. Throughout all plans, the per-year declare restrict is $10,000. Most programs have a $5,000 protection restrict for every settlement time period, whereas every equipment has a $3,000 cap.
Your plan solely covers one in all every unit sort per contract interval, although. However that’s customary for many residence warranties.
Protection limits are the full quantity you may declare for restore and substitute companies. The boundaries are set for every merchandise and get in touch with interval. The boundaries additionally limit what number of of every equipment or system part you may have repaired beneath your present contract.
Use this chart to discover the per-claim or settlement protection limits for the objects lined beneath the three guarantee plans.
| Lined Merchandise | Protection Restrict |
| Air con and ductwork | $5,000 per declare |
| Ceiling fan | $5,000 per declare |
| Dishwasher (built-in) | $3,000 per settlement time period |
| Doorbell | $5,000 per declare |
| Dryer | $3,000 per settlement time period |
| Electrical | $5,000 per declare |
| Storage door opener | $5,000 per declare |
| Rubbish disposal | $5,000 per declare |
| Grill (built-in) | $3,000 per settlement time period |
| Heating and ductwork | $5,000 per declare |
| Microwave (built-in) | $3,000 per settlement time period |
| Plumbing | $5,000 per declare |
| Pool or spa with heater | $1,500 per settlement time period |
| Vary, oven, or cooktop | $3,000 per settlement time period |
| Fridge | $3,000 per settlement time period |
| Septic tank with pumping | $500 per prevalence; As much as $1,000 for septic tank substitute |
| Smoke detector | $5,000 per declare |
| Standalone freezer | $3,000 per settlement time period |
| Sump pump | $1,500 per settlement time period |
| Trash compactor (built-in) | $3,000 per settlement time period |
| Washer | $3,000 per settlement time period |
| Water heater | $5,000 per declare |
| Water softener | $5,000 per declare |
| Nicely pump | $1,500 per settlement time period |
Sears Residence Guarantee Buyer Opinions
I’ve combed by way of tons of of evaluations to achieve a transparent perspective on what Sears Residence Guarantee gives and its high quality of service. For the reason that residence guarantee division falls beneath the Sears Residence Companies umbrella, evaluations for either side of the corporate intermingle on websites like BBB, Yelp, and Trustpilot. The way in which the corporate operates and its pool of service techs is identical on either side, nonetheless.
With all of the adjustments by way of the years, the status of the corporate retains declining, leading to extra unfavourable buyer suggestions from 2018 to now. Total, expert techs have an amazing monitor document in repairing programs and home equipment, however the customer support high quality might use a number of work.
Optimistic Opinions of Sears Residence Guarantee
Sears Residence Guarantee’s optimistic evaluations mirror its expert technicians’ restore information and experience. Poor customer support vastly tempers the reviewers’ enthusiasm for the corporate as a complete, regardless that they’re happy with the restore companies.
Unfavourable Opinions of Sears Residence Guarantee
Misinformation, lengthy wait instances, and a scarcity of accountability present up again and again in unfavourable evaluations about Sears Residence Guarantee. Within the worst-case situations, the equipment or system by no means will get mounted, leaving the shopper and not using a affordable resolution.
How To File a Declare With Sears Residence Guarantee
If you join a Sears Residence Guarantee plan, you’ll create an account within the on-line portal. The portal permits you to handle your account, submit claims, and look at the standing of your pending or accomplished claims. Or you should utilize the “Residence Hub” app as an alternative.
Submitting a declare is straightforward utilizing the web system or app. You simply have to:
- Log in to your Sears Residence Guarantee account utilizing the e-mail you used to enroll and your password.
- Place your request by filling out the shape and urgent the ‘Submit’ button.
- When utilizing the web portal, wait no less than two hours for the customer support crew to course of your declare and name you. For those who use the app, you’ll be prompted to schedule your restore go to proper after submitting a declare.
You or one other grownup will have to be residence to greet the Sears tech in your appointment date. They’ll possible ask for extra particulars about your grievance and gather the $100 service name payment earlier than beginning the analysis and repairs.
Sears Residence Guarantee vs. Different Residence Guarantee Corporations
Is Sears Residence Guarantee Price It for You?
Sears Residence Guarantee may very well be an honest selection for householders who nonetheless belief the Sears model and don’t thoughts holding corporations to their guarantees. Regardless of typically lacking the mark, this firm does supply a 180-day workmanship assure and can proceed to ship out techs till they’re in a position to resolve the problem.
Sears additionally has 24/7 availability, protection in most states, and three reasonably priced plans that may cowl the most important home equipment and programs in your house.
Nonetheless, I feel yow will discover higher choices elsewhere. For those who’d prefer to get pleasure from a extra streamlined expertise, you may take a look at the perfect residence guarantee corporations within the desk under. Every one has its personal execs and cons to think about, so dig deep to seek out the correct one for you.
FAQs About Sears Residence Guarantee
Is Sears nonetheless in enterprise?
Sears remains to be in enterprise, though it’s now owned and operated by Transformco. The corporate has 16 brick-and-mortar shops however primarily sells its merchandise on-line. Transformco additionally took over the Sears Residence Companies division, which incorporates its residence guarantee companies.
Is Sears Residence Guarantee a part of the Sears division retailer?
Sears Residence Guarantee operates individually from the Sears shops, though Transformco now owns each. Sears Residence Guarantee falls beneath the Sears Residence Companies division.
Is a Sears Residence Guarantee the identical as a Sears prolonged guarantee?
Sears Residence Guarantee just isn’t the identical as a Sears Prolonged Guarantee. The prolonged guarantee solely utilized to single Sears home equipment and was added on the time of buy or as much as 15 days afterward. Sears Residence Guarantee covers a number of home equipment and/or programs beneath one equipment, system, or complete residence plan.
Methodology: How We Ranked Sears Residence Guarantee and Different Residence Guarantee Suppliers
At As we speak’s Home-owner, we try to convey you probably the most clear, correct data on your residence enchancment initiatives. Our residence guarantee firm scores emphasize what issues most to you — whether or not you’re on the lookout for low-cost protection, a hassle-free restore course of, 24/7 help, or all the above.
Our Sears Residence Guarantee scores are based mostly on publicly accessible details about every firm, secret procuring on-line and over the cellphone, customer-review evaluation, and discussions with actual property professionals and restore contractors.
An organization can earn a most of 100 factors throughout six classes transformed to a five-star scale. We researched greater than 60 residence guarantee suppliers to develop the next formulation:
- Plans and Protection (24 factors): A house guarantee supplier can earn the utmost level worth on this class if it gives a number of sturdy plans that cowl all fundamental programs and home equipment and non-compulsory add-on protection. We give bonus factors to corporations that cowl unusual objects, equivalent to electronics and roof leaks.
- Affordability (22.5 factors): When evaluating prices, we not solely contemplate month-to-month plan costs, however we additionally take note of the price of add-on protection, service charges, and whether or not corporations supply free cancellation durations or money-back ensures. If a supplier permits potential clients to view pattern contracts earlier than getting a quote, that transparency earns extra factors on this class.
- Buyer Expertise (18.5 factors): A house guarantee firm should give its clients ample assist after they expertise points. We gauge total assist by taking a look at buyer evaluations and conducting house owner surveys. We additionally undergo the quotes course of with every firm and take meticulous notes concerning the friendliness of salespeople, how detailed every quote is, and the way usually the supplier contacts us after giving a quote.
- Firm Popularity (17.5 factors): On this class, we have a look at a mix of buyer evaluations and respected organizations such because the Higher Enterprise Bureau (BBB). We additionally contemplate the years of firm expertise, how glad its staff are, and whether or not it has been hit with any shopper rights violations or lawsuits.
- Claims Course of (12.5 factors): We rating suppliers extremely after they supply quick response instances, a number of methods to file claims, and around-the-clock availability. Corporations can earn bonus factors if they’ve a great status for fast and straightforward claims processing.
- Availability (5 factors): Suppliers that serve extra areas can have expertise coping with a wider vary of house owner complications. An organization earns the utmost factors on this class if it gives companies in most U.S. states.
We monitor firm knowledge on an ongoing foundation to maintain rankings and knowledge updated.
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